User Journeys

End-to-end journey documentation for the Olly platform, mapping every screen in the member app and SME quoting site to its backend API.

Journeys

Journey	Description
API Mapping	All 43 screens mapped to APIs (Buckets A, B, C)
SME Onboarding	Broker-driven employer quote → active policy
Member Onboarding	Party creation → triage session
Provider Booking	Triage disposition → provider search → detail
Claims Lifecycle	Prior auth → claim submit → status
Plan Utilisation	Charges, invoices, EOB, ledger
Notifications	Preferences + notification feed